In Redeia we firmly believe that all people, regardless of their disability, should be able to access, under equal conditions, the services that Redeia’s website makes available to the general public. Therefore, since 2007 we have been continually working to offer a user-friendly websites that is ever more accessible and usable to users and so that no group finds it difficult to access the web content and services.

Accessibility plan

Accessibility guidelines encompass three levels of accessibility:

• Level A: is a basic requirement for some user groups. Its non-fulfilment would impede the access of some people to information/web content.
• Level AA: the objective is to remove significant access barriers. Its non-fulfilment could hinder the access of some people to information/web content.
• Level AAA: improved accessibility, but its non-fulfilment would not prevent users from being able to access information/web content.